• Missed Tailored One-on-One Sessions can be made up ONLY if absence is notified 24 hours before day the session was scheduled to take place.


• Missed Self-Assembled Conversational Spanish tutoring sessions can be made up ONLY if absence is notified by all members of the group 24 hours before day session was scheduled to take place. Unfortunately, make up sessions when a sub-set of a private self-assembled group misses its sessions will NOT be granted at any time.


• Request a change of schedule if needed.

• Small group sessions assembled by SpanishBlackbelt do not allow you to schedule free make ups. If you foresee that you will be missing some of these sessions, we recommend that you have private Spanish instruction, which provide more flexibility, or purchase makeup sessions here.


• Try to attend all your classes, as all unattended pre-paid sessions within stipulated pre-paid term will be lost with no possibility for free make-ups sessions.


• Do your homework and assigned self-study so that you can progress at the same pace your peers do.

• Classes do expire. Regular or made up sessions need to take place within the allocated number of weeks as detailed on your enrollment confirmation email.


• Sessions not used within these allocated number of weeks (your pre-paid term) will inevitably be lost. Pre-paid terms, though, may be extended if we cannot meet due to inclement weather or holidays, or if tutor becomes unavailable during certain weeks due to sickness or other personal needs.


• If you travel constantly or you have a variable schedule, plan ahead to meet more times in weeks when you know you will be in town.


• If your circumstances change, consider requesting a free change of schedule (subject to availability) or putting your sessions on hold for a definite period of time. If placing your sessions on hold, you may need to resume your sessions at a different time slot.

• Don't be late. Sessions need to finish by the designated time.


• If your circumstances change and the time slot you started your sessions with doesn't fit your new schedule, don't worry: talk to your tutor about switching to another time slot at no extra cost, but subject to availability.

Time slots are assigned to you only for the time range you explicitly registered for. In order to keep your currently assigned time slot after your current pre-paid term expires, you can do one of the following:

• Authorize us to charge your credit card 5 days prior to the end of each term on the amount corresponding to the incoming new term (for a pre-agreed number of terms).


• Pre-pay the term(s) that follow so that you reserve your time slots over time.


• Wait until the end of your pre-paid term. If your slot has not yet been taken you would be able to keep it. If the time slot has been taken, you would need to choose a different schedule.

• submit your renewal payment 5 business days prior to finishing current term and get discounts, keep your time slot


• To explore all possible renewal discounts for prompt payers, please click here.


• Everyone experiences short term financial difficulty at times. Please notify us immediately if you are interested in holding on to your time slot so that we can arrange a payment plan.

Classes conducted in person may need to be rescheduled due to inclement weather. Although we are not able to issue refunds for classes which have been postponed due to inclement weather, we will make every effort to reschedule sessions as quickly as possible so that you finish your term without major delays. Please contact your tutor directly to make sure if you will still be meeting during a forecasted storm or such.

Sessions may not be held during public holidays. If this is the case, your pre-paid term would be extended accordingly. Sessions will take place during public holidays if both student(s) and teacher agree on having the session.

• Refunds will be issued within 10 business days of being requested.


• If after submitting your payment you decide not to begin your sessions, ...
  
  
  • You will be charged a 5% cancellation fee
  
  
  • In addition, if you notify us of your decision with less than 24 hours prior to the scheduled start date, fees paid for the first session will not be refundable


• If you begin your classes and you decide that you will not continue your sessions, tuition will be fully refundable ONLY if you drop the program no later than 48 hours after having had your first session.


• In the unlikely event that SpanishBlackbelt cancels a session, tuition for any number of classes not conducted will be fully refunded.


• If unable to continue attending One-on-One Instruction or group sessions self-assembled by you, a partial refund will be given to you for the fraction of the amount paid that corresponds to the number of hours you have not yet used provided that your pre-paid term has not expired. You will be charged a $49 cancellation fee if dropping out of the course after having attended 3 or more sessions.


• There will be neither total nor partial refund for small group sessions assembled by SpanishBackbelt if your refund request is not made within 48 hours after having had your first session.

• SpanishBlackbelt invests considerable resources recruiting and training tutors, monitoring quality and remunerating tutors with a competitive salary and benefits. To protect this investment, students, and/or relatives or friends of students are not allowed to make side deals with tutor in which SpanishBlackbelt is not involved, during the pre-pay term and for a period of three (3) years immediately following termination of last pre-paid term.


• If a side deal is discovered, student agrees to forfeit all remaining hours and pay the service $1,000 for liquidative damages per infraction and all legal fees incurred to collect the fines.


• Student also acknowledges that this infraction will cause the tutor to lose his/her job and pay a $2,000 fine and all legal fees incurred to collect the fines.

We will make a genuine effort to assign you the same tutor for as long as your pre-paid term lasts. Despite this, we reserve the right to assign you a new tutor when needed. Just like us, tutors get sick, need to travel or move on to new projects. In the eventuality that we do need to exercise this right, don't worry, as your new tutor will have gone through the same rigorous selection and training process your prior tutor had, and you will continue enjoying your Spanish instruction.

This is necessary to:

• Allow tutors review your information and progress for 5 minutes before your session starts.


• Allow you and your tutor to take a small 5-minute break in between hours. Sessions are intense so please believe this is necessary to keep attention span and to maximize your learning.

Although many SpanishBlackbelt students have been very successful in our program, we cannot guarantee that ALL students will achieve positive results. SpanishBlackbelt will do its best to improve your level of Spanish knowledge but cannot guarantee that your Spanish will allow you to get a job interview, pass a test, be accepted for a job opening or achieve any other personal or professional goals.

For your peace of mind, you may be pleased to know that all of our Spanish tutors are background checked before they start tutoring. Having stated that, by enrolling, you agree not to hold SpanishBlackbelt liable for any personal injury, property damage or monetary loss arising as a result of the service.

Online classes may be recorded...

• for quality assurance,


• for training purposes, and/or


• when students need to miss a class and request it to be recorded.

Please note that we respect your privacy significantly and that these recordings will not be used for any other purposes.

You will be explicitly alerted when a class is to be recorded, by a comment from your tutor, by a red circular light being displayed on your screen and/or by listening to chime on your speakers.

No private or sensitive topics shall be discussed in a recorded session.

If you would still prefer not being recorded, please let your tutor know right away.

Classes may be audited and/or visited by another tutor or supervisor...

• for quality assurance, and/or


• for training purposes

To ensure that your classes have the utmost quality that you deserve and expect, audits (visits) may happen with or without notice.